What to Do if Your Customers Don’t Pay

A client hasn’t paid an outstanding invoice, even after you’ve sent reminder after reminder. It’s starting to feel like that client is trying to avoid paying you. You have several options, like selling the invoice or taking legal action, that might get you some or all of your money. Requiring payments upfront can prevent customers from quoting dissatisfaction as a reason not to pay. Charging fees for 소액결제 미납 can discourage clients from delaying their payments. If nothing you’re doing to receive your payment is working, including hiring a collection agency, your final option is to speak with an experienced attorney.

Putting everything on the table right away not only sets payment expectations for your client but also establishes the trust necessary for a strong, positive customer relationship, Waldorf said. Before you dive into a project, ensure that your client is fully aware of the projected costs and that you take time to answer any questions upfront. If your business operates on an invoicing system, you might be familiar with past due invoices and perhaps even nonpayment. There are many reasons customers don’t pay invoices on time (or at all), including lost bills and unexpected additional expenses. For more insights on late payments and how to reduce them, download The 2022 late payments report. Given how widespread the issue of late payments is, there is a lot of advice and guidance out there on how to deal with it.

That way, if you have to take legal action, the client is legally bound by the contract. There may be times when calling to remind a client about a past-due invoice or offering a payment plan in lieu of accruing interest or late fees gets no response. In those instances, it will be time to craft and send a formal debt collection letter.

Designed for business owners, CO— is a site that connects like minds and delivers actionable insights for next-level growth. Ben Giordano, owner and founder of FreshySites, suggested asking questions about their satisfaction with your work, their financial complexities and anything that might contribute to their refusal to pay. As we mentioned, the administrative burden of collections can be significant. If you’re struggling to keep up, consider automating your collections process. Businesses that follow up with 90% or more of their invoices are the most likely to get paid within a week of their invoice due date. SMS reminders are also a great way to reduce the number of phone calls your staff needs to make each day, saving valuable time and resources.

The report, which has been submitted to the European Parliament and to the Council, took into account the results of a study on the ex-post evaluation of the Directive as well as further research. The report assesses the effectiveness, efficiency, coherence, relevance and EU added value of the directive. It also puts forward recommendations for the Commission and the EU countries, which should fully exploit the benefits of the directive. The report is based on the ex-post evaluation study of the Directive carried out in 2015.

It’s important that your staff are aware of your business’s payment terms, customer invoicing and debt recovery procedures. Ensure your business has a financial policies and procedures manual and that every staff member reads it as part of their induction. Be sure to include payment options, banking details and contact information in your reminder to make it easier for the customer to pay you quickly. Reference to any organisation, business and event on this page does not constitute an endorsement or recommendation from the British Business Bank or the UK Government. Whilst we make reasonable efforts to keep the information on this page up to date, we do not guarantee or warrant (implied or otherwise) that it is current, accurate or complete.

At that point, it’s clear the client is avoiding paying you at all costs and you may need legal help to get the money you’re owed for your work. Suing for non-payment of services involves making a formal demand for payment, filing a lawsuit and seeking a judgement in court. The fourth step to handle late payments is to escalate and take action if your customers still fail to pay after your attempts to negotiate and offer incentives. You should send them a final notice, stating the amount due, the deadline, and the legal actions you will take if they do not pay. You should also contact a debt collection agency, a lawyer, or a small claims court, depending on the size and complexity of the debt.

If you’re unsure whether it’s worth it to sue the client for non-payment or if you want advice about your legal options, consult an attorney for their professional advice. A consultation with a lawyer might be expensive, but it can help your case in the long term. A lawyer can help you determine whether a lawsuit is worthwhile in your circumstances and advise on the strength of your legal case. They can also give you insights into what court to file a lawsuit with based on the specifics of your situation. If a good customer suddenly is unable to pay an invoice, it’s worthwhile to try to understand their position, collect what is owed via an agreed-upon payment plan and maintain a good relationship. Remember that in some instances, applying a late fee or interest the moment an invoice is past due can cause harm to the relationship and not only result in non-payment but also a lost customer.

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